Customer Reviews for Diamond Jack’s River Tours in Detroit

Customer Reviews

Hi Lara,

I want to thank you for providing us a wonderful venue to celebrate family! To start, Saturday, July 27th was a beautiful day! The weather was picture perfect for a cruise.

Our family arrived on a 2-bus caravan and was welcomed by the captain and staff. We departed promptly. After one of our family members said grace, it was time to eat! The friendly catering staff assisted and replenished the trays promptly. Kudos to the chefs! The meal was delicious and plentiful! There we so many compliments on that herb-marinated chicken (it was an excellent suggestion!)

We then just sat back, relaxed and bonded with family. The captain played his music and time-to-time he highlighted various sites along the way. The family really enjoyed this venue.

Thank you and the staff for making this another (2011) memorable family reunion experience.

Enjoy the Day!

Delores Bates 08/15/19

Patty and Lara,

Wow, did we get lucky with the weather. It literally stopped raining when it was time for us to set up and started again after everyone left for home.

We are also very lucky to have you and your experienced, good-natured staff helping us make the event such a huge success. A big thank you to Captain Jack and his crew, they are so patient and helpful. I know we are sometimes a little frazzled the night of our event but everyone handled issues that came up with great courtesy and professionalism.

I would highly recommend your tours should anyone inquire. We look forward to next year’s event with you.
Friends of the Rouge
Karen Hanna 08/07/19

We had a fantastic trip. A big shout out to the young people who were working the cruise for helping everyone on and off the boat. I will be calling next February to schedule the next trip for 2020. Thanks again!
Knights of Columbus
Tom Jackson 07/18/19

Patty and Lara:

I can’t begin to thank you for putting together the special memorial cruise for my dad. Capt Paul and the crew were amazing; the narration was perfect. Honestly, it was exactly what my mom envisioned to honor my dad and I sincerely thank you for making it happen.

Margaret Sharon 07/15/19

Our team had a wonderful time and your crew was exceptional. Thank you!
Safety Engineering Laboratories, Inc.
Nichole Wanamaker 07/15/19

Thank you! Everyone had a marvelous time. We will definitely keep Diamond Jack’s in mind for our future events – a great time was had by all!!
ArcrelorMittal Detroit
Cindy Sopko 05/15/19

Thank you Patty!
You and the whole crew area amazing. The river cruise was mentioned on stage by four different dignitaries during our Thursday morning open session. Everyone loved it.

Michigan Small Business Development Center
Grand Valley State University
Joshua D. Marko 08/20/18

Hi Patty,
We had a wonderful time! Thank you for having the crazy bunch of us!!!
Have a wonderful weekend!

The Preston Group
Lisa R. Preston 08/17/18

Hello Patty,
Thanks to Capt Mike, his crew and the caterers, we had a most enjoyable cruise today — with only one brief shower. Quite a few guests were amazed to ravel the Rouge, including seeing Diamond Jack’s HQ building, where we first met in January.
Have you thought to offer such “Industry Heritage” cruises aimed at seniors?
Capt Mike’s commentary on all the sights along the Rouge was greatly appreciated, complimenting the “standard” Detroit River narration by the young lady.
We look forward to planning future outings, esp as the Gordie Howe Bridge construction gets underway.
Best regards to your Diamond Jack Team from the Special Events Committee at the Senior Mens Club.

Martin Rowell 7/24/18

Hi Patty/Lara,
We had a great time and you must have it in with Mother Nature; the weather was perfect. From what I hear, we will probably be calling you again this winter to reserve.
Thank you for all the fun!

Valley of Detroit 32° Masons
Tim M. 7/24/18

It was great!! I especially appreciate the weather that you ordered for us… was perfect!

Carrie G. 7/19/18

Hi Pat,
I wanted to let you know everything turned out perfectly for our outing on Saturday, July 7th. The staff was fantastic and the food was great. My family had a terrific time!

Thanks so much!

Sharon S. 7/11/18

Everyone was fantastic. You run a class act, I will recommend this to everyone.
Thanks again for a fantastic trip

Pepsi Beverages Company
Kathy S. 6/21/18

Thank you so much, we had a wonderful time and your staff were total pros 😊

Rona M. 6/12/18

Dear Diamond Jack’s River Tours,
Thank you for the tour on June 5th. This was a great experience! Our students had an amazing time and learned a bit about their hometown.

Bradford High School 6/12/18

We had a blast thanks so much for everything!!!

Southfield High School, Class of 2008 Reunion
Tomeka K. 6/4/18

Good Morning!
Thank you again for everything! The night couldn’t have gone any better. All of guests had an AMAZING time. The staff was absolutely fantastic! The food was wonderful and we couldn’t have asked for better weather.

We will for sure be back in the future. Thank you for everything!!

Amanda P. 5/21/18

Loved, loved, loved this boat ride.

Donna M. 9/13/16

Great alternative way to see Detroit and Windsor, narration was informative, we had a great time! Recommend this for everyone.

Sue S. 9/13/16

I have been on this tour twice last time on August 26 2016 was wonderful the weather this time cooperated. I will be going again. I definitely would recommend them to anyone who likes cruises, very pleasant staff.

Jim D. 8/29/16

This was a great experience! I took my two year old son and my family, and it was really nice. The snack selection is a bit slim, but it’s only a two hour tour, so how much do you really need? The staff was very friendly, and overall, we had a great time!

Lynne A. 8/15/16

Hey. Now that the dust has settled I just wanted to send a quick note to thank you and your staff for our cruise last week. Everyone was very professional and accommodating and it made the evening really special for all of us. I’m trying to find an excuse to come back and cruise with you guys again very soon.

Enjoy the rest of your summer, Derek 7/21/16

Been on the Diamond Jack boat tour before and I have really enjoyed myself and my girlfriend has been on the Diamond Jack boat tour before also and she’s enjoyed herself also.

Billy C. 7/8/16

Dear Patty,
What a wonderful day we had!!! The boat was perfect for our needs. The crew was most helpful and very pleasant to work with. The food was delicious. Everyone was delighted with the choices. The sweets worked out just fine.

Your were a pleasure to work with. Thank you for all your support and understanding through it all. We would do it again in a heartbeat.

And the weather was so with us. A great day!!!!!!!

Roz F. 5/23/16

Good day Laura and all the Diamond Jack staff:
We, the YMCA Reggio Inspired Preschool wanted to tell you thank you so much for our trip. It was the first time on the boat for the children and a special memory for the parents. You worked with us to create a memorable time. Thank you again.
Katrina D. 6/12/15

Great informative tours of the Detroit River. Great experience especially for private parties!

Danielle T. 6/9/15

Hi Patty, Pat, Patricia:
Wanted to let you know the ride was perfect, the food was great and your crew was also great!!!! Everyone seemed to enjoy themselves and I know they filled their bellies with the buffet! The homes on the Canadian side of the river were just beautiful. People would wave as we went by and of course our people waved back! Thanks again for an enjoyable evening!
Loretta 6/9/15

WOW — We had a FANTASTIC time yesterday on our River Cruise!!!! Thank you so much to Captain Jack, and all of the hands on deck — they provided us with a great cruise, wonderful food and beverage and extraordinary service. We will definitely be back!!! Many, many thanks to you and your team!
Sandy 8/26/14

Thanks Pat, yes everyone had a great time. It was the best party our friends and family had in a long time. We will definitely recommend your charter company for future events.
Robert D. 8/26/14

Just a short message of thanks, to you, the Captain and the entire crew. The cruise went off without a hitch, thanks to your staff. All the classmates, teachers and guests had a wonderful time. I cannot thank you enough. Please pass on our thanks to your Captain and crew. God Bless Sincerely yours,
Mike M. 5/2/14

Allyson Thomas
20:49 29 Aug 19
The boat was very clean and the people working were friendly. I loved the humor while we got info about each sight we were looking at. It was well worth the money for the amount of time we got out on the water with them!read more
Wes Yates
03:09 20 Aug 19
Incredible staff in a great time. Very knowledgeable and full of history. I would do this again and again and again
Lisa Whitten
12:39 18 Aug 19
The tour was relaxing and informative. The two hours was a perfect length. The line at the concession stand was long, but it moved quickly, thankfully. We thoroughly enjoyed it!read more
Sandra I have no idea
14:51 15 Aug 19
Love taking their scenic trips once a year. Knowledgeable and safety conscious.
Angela Toth
10:45 06 Aug 19
Wounderful day for a boat ride. We done all their cruises. Nice rides.
William Pellegrino
08:23 01 Aug 19
This is a great way to get out on the water and see two cities. You get a narrator to give you some history and the boat moves, as opposed to the Princess, which barely goes faster than the more
Angela Anthony
23:07 27 Jul 19
The tour was great and fun. The moderator was very informative. We had a good time.
Caroll Brown
22:57 26 Jul 19
Had a great time! The cruise was very nice and informative just wish they had evening cruises and a better food selection, other than that, it was a nice getaway!read more
Lady E
19:33 25 Jul 19
Nice and not crowed boat ride.
Melissa Lankford
22:43 15 Jul 19
Me & my son went with his class. They were very professional & all the crew on board were very friendly
Shafiqa Garrison
22:22 14 Jul 19
I really enjoyed myself during the tour! I also learned a lot of history about Detroit and Windsor, Canada 🇨🇦. If you have 2 hours of free time check this out! It’s really worth it!!read more
Lisa McManamon
14:02 14 Jul 19
This was a very cool thing to do on the Detroit River that is inexpensive and fun! You also learn about Detroit which some people might not already knowread more
Doris Hurt
20:26 09 Jul 19
Beautiful two hour cruise down the Detroit River. They need a new narrator, the one they had puts you to sleep, too monotone!!read more
Minner Latham
05:37 05 Jul 19
Peaceful, entertaining, educational, being on the water was very relaxing. The ride was great. Could have more snacks on more
Marilynn Leedom
09:18 15 Jun 19
When we were downstairs we could not understand the announcements. Also they need to update their commentary. The Joe Lewis arena has begun demolition, among other more
Jill Wickliff
02:23 04 Jun 19
Very nice, scenic enjoyable
boz vlogs 2
02:33 10 May 19
5 stars as always!
Janet Bachman
00:59 25 Oct 18
Nice tour of Detroit area. Would be nice if they expanded the variety of food and drinks offered.
Nikki Lee
17:26 17 Sep 18
I absolutely love Jack diamond river tours! I just wish the season didn't end so soon it would be nice if it they offered tours to October. I would definitely recommend Jack diamond tours for a great more
Elizabeth Scheuer-Murphy
13:14 09 Sep 18
Rented the boat for a function. We did an evening cruise. It was early September. It was a little cool so bring a jacket or sweater. Had a catered dinner on the ship the food was good. You could walk around the 3 levels. The lights were very nice to watch. The staff was friendly and helpful. Like any captive place drinks were a little pricey. Overall very niceread more
brooke shastachuk
20:51 05 Aug 18
The boat tour was fun. I liked the facts that the announcer said about the certain buildings and landmarks we sailed by. We saw places like: Kid Rock's vacation home, the boblo boat dock, and the hotel where the Beatles stayed! Great family more
Paula Runey
19:44 02 Aug 18
Very informative! We had so much fun! Found it interesting all the history!
April Hayes
14:59 20 Jul 18
Staff was very friendly. It's kind of pricey, $70 for 2 adults & 2 kids. But worth the money. If you want to know more about Detroit & around the river it's definitely worth it. If we get a chance to back I will be doing this river tour more
Lj Williams
18:59 12 Jul 18
A few days ago I had the pleasure of bringing a small bus load of senior citizens down for one of Diamond Jack's boat rides/tours. I believe this is the 4th time I have brought a group down and, as always, the boat ride and narrated tour was just great. Yet, the boat crew, should be applauded because of the extra care and attention they give to people that need assistance loading on to the boat. Whether it was a guest that was just a little unsteady on the ramp, or a guest using a walker, or a manual wheelchair - the staff took good solid measures to make sure the guest was comfortable and safe getting loaded on and off the boat. And I loved some of the chatter on the bus on the way home; " That is the best $15 I have ever spent and the most fun I have had in years! And I learned a lot!" Keep up the great work Diamond Jacks!read more
freda s
03:55 09 Jul 18
Nice tour but almost missed the boat because their website says credit cards are accepted but their brochure says cash only. The nearest atm machine was half a mile awayread more
V Eccles
00:57 07 Jul 18
Awesome tour.....go check it out and enjoy the boat ride
Mary Anne David
21:05 27 Apr 18
I highly recommend the Diamond Jack and the Diamond Belle boat trip to anyone that wants an outstanding experience on the Detroit River waterfront. The staff is friendly and helpful, the catered food on the boat is great and you can not find a better way to show off the beautiful waterfront that Detroit and Windsor share. This is an experience that is different from any run of the mill corporate event and also provides a great opportunity to take customers on. Don't wait to take your friends, family, visitors or customers for a boat ride on the Diamond Belle or Diamond Jack!read more
Brandon Cowan
20:19 03 Jan 18
Great organization, great owners, dedicated workers that will bend over backwards to take care of you. This place is pleasant to work with and highly recommended. .read more
Atalie Schwartz
17:08 26 Oct 17
My school has used Diamond Jack's for our annual Detroit field trip for several years now and they have been WONDERFUL each and every time! They are quick to respond, flexible, and helpful in every way. I highly recommend them!read more
Jennifer Hendricks
13:38 03 Aug 17
We took a group of Seniors (15) down and we were a little apprehensive with the gangway being so steep, but the crew was EXTREMELY helpful. They totally managed our scooter and wheelchair residents. The tour itself was wonderful. Very informative, giving both history and current details. I would DEFINETLY recommend this activity with Diamond Jacks River more
Bill Watt
09:54 21 Jul 17
Another Detroit hidden gem. Very informative narration of Detroit's rich history. Bargain prices and very family friendly. Looking forward to a return voyage. Crew was helpful and courteous with senior more
R L.
11:44 09 Jul 17
Pretty unorganized. You can't buy tickets except while in line. Single board and exit ramp which makes for long times. Could cut time off the tour by not going past connecting bridge to Canada. Oh and they take credit/debit even though the website and brochures onsite say cash only. Could've saved ATM fees. Anyhow the information on the tour was okay and the boating near Canadian border was unexpected and welcome. The tour guide was actually clear and seemed to actually enjoy his job which was nice. A few tweaks and this tour could be even more more
Donnie Robinson
10:22 09 Jul 17
Going on my 3rd tour this afternoon. I think it's very nice... 2 full hours of touring is well worth the price.
Brett Wilson
14:41 15 May 17
Went on a field trip with my son's class - had an excellent time - very nice tour of Detroit and Belle Isle. The crew was well organized, informative, and overall it was a pleasant more
Carolyn Witt
16:58 28 Apr 17
Loved the boat trip & all the great information!
Sue Schweihofer
11:54 03 Sep 16
Great alternative way to see Detroit and Windsor, narration was informative,we had a great time! Recommend this for everyone!read more
Donna Murray
01:06 18 Aug 16
loved, loved ,loved this boat ride
Danielle Thomas
14:12 02 May 14
Great informative tours of the Detroit River. Great experience especially for private parties!
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